SELECT Heating and Cooling Corp provide residential and commercial heating, ventilation, air conditioning, and plumbing services. They are specialized in making all types and models of heat pumps, geothermal and gas furnaces. The company believes that they should always pay back to the community for the success they had. Their goal is to provide the best customer service and to grow their business through referrals.
The power of communication is very vital to every business enterprise whether your products and services are plumbing, HVAC, or house repairs. Without proper communications, your business will not be organized and this will greatly affect its direction.
Before your business can provide the highest quality of customer service, your internal communications should be running seamlessly.
The unified communications platform made the process easier for the employees to use. They are able to send SMS and MMS, perform Video and Voice calls, or even send the email to several departments. All of the advancements of communications is already integrated into one platform. The automated tracking of employee will now become possible due to the Machine Learning they have in the name of A.L.I.C.E.
Their technology allows the employees to send messages to the team at any time they want. They can even now send SMS and MMS to the company’s phone hotlines. This means that the whole team will be informed if someone is late, absent, or in a half-day.
Executives are now using Streamline to send messages to any department. Because the User-Interface is very easy to use, the time to send any messages is very short. These officials are now sending greetings such as morning greetings to the operations team that results in the high morale of the employees.
Employees loved being addressed by higher officials such as managers, supervisors, and directors. Whenever they received messages from those officials, there’s a feeling of excitement that drives them to do better with their job. These little things are important because these things build employee’s trust to the management. These things should not be neglected.
The result: Tracking employees is not that hard anymore and communication with them and the customers improved a lot ever since I learned about Streamline.
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