Waldorf Astoria Hotels & Resorts reflect the culture and history of their specific extraordinary locations as well as fresh and modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides their guests the exceptional environment that creates a great customer experience.
Waldorf Astoria continues to grow not just in the United States but in the whole world. To keep up with its unprecedented growth, Waldorf Astoria turned to Streamline that brings franchisees and their entire operations team together to coordinate in every step.
In the past, Waldorf Astoria Hotel & Resorts franchises need separate telephones and mobile phones to inform other franchises about the news such as promotions, discounts, and special events. The staff members need desktop computers to inform other branches via email. All of these are the old ways. It’s not organized and very confusing.
Because of these complications, Waldorf Astoria decided to Streamline their business. This technology integrates SMS, MMS, Email, Voice and Video calls on just one platform. All of the confusions are diminished and all internal communications run smoothly..
The enhanced communication platform fixed all of the complications of Waldorf Astoria’s communications. .
The feature of their txtConsole allow sending personalized messages to multiple people all-at-once. They don’t need to buy 5 mobile phones to send SMS and MMS to their list faster. They have Messages History that remove chances of duplicate messages.
“Their advanced technology let us to send SMS and MMS to our Business Phone numbers in one click. The good thing about this? Our customers can send replies to our phone numbers.”, said by their Marketing Manager, Johnny Rae. “Definitely, Streamline has updated our communications. We are now in the 21st century.”
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