The Old Ways

Montgomery Medical usually change their prices, policies and procedures without informing their patients properly. If there are price changes for check-ups and medicines, their patients feel shocked because they’re not informed. Not all patients can afford the change in the price of medicines and check-ups.

The communication between patients and doctors are very poor. The effect is the number of successful appointments are decreasing instead of increasing. They found out that lack of information is the cause of decreasing value of successful appointments.

The Power of Communications

Montgomery Medical realized the flaws in their system. They changed their old ways and they decided to try Streamline communication technologies.

The Broadcast feature will send SMS and MMS appointment reminders to multiple number of patients. These messages are customized and personalized thru usage of templates. When Montgomery Medical used this feature, their successful appointment rates are increased. This is because of SMS and MMS reminders that this technology is capable of doing.

With Streamline’s PowerMMS, the doctors are now allowed to send multimedia files to their patients. These pictures and videos are very useful in showing ideas. For example, the doctor can send a video on how to perform the therapy exercise for a person with arthritis. With this, the doctor can remind the patient about the proper way to do that therapy exercise.

The integrated platform allows the doctors to have an efficient communication with their  patients. This means that Streamline platform build lasting relationships.

The result: "Streamline has significantly improved the communication between our patients and their doctors" said by Dr. Mike Smith, MD, of Internal Medicine.

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